RESIDENTIAL INTAKE COORDINATOR
Organizational Overview
The Inclusivity Institute is committed to creating sustainable, upstream solutions that combat systemic housing and economic barriers which continue to disproportionately harm Black and Brown households. Informed by critical insights through client engagement and persistent gaps in access to stability and mobility for low- to moderate-income households, we seek to innovate programs that foster more inclusive and equitable communities.
Family Assistance Program (FamAP)
Rooted in the Institute's commitment to upstream, equity-centered solutions, FamAP was developed in response to the systemic racial and economic inequities that disproportionately expose renter households to eviction risk. This innovative rental assistance model takes direct action to reduce residential displacement and economic hardship for renters who have fallen behind on payments due to a short-term financial emergency and are at risk of losing their homes.
FamAP Residential Intake Coordinator Job Description
The FamAP Residential Intake Coordinator plays a central role in delivering this mission by managing the program's client intake process across phone, email, and supporting documentation. This includes communicating with applicants, confirming tenant details with partners, and maintaining the program database with a high degree of accuracy and care. We are looking for a self-motivated, highly organized individual who engages empathetically with diverse populations, manages a high volume of client information with integrity, and works effectively within program procedures.
Job Functions
Core job responsibilities include, but are not limited to:
- Communicating with clients in an empathetic and professional manner
- Entering and updating client and partner information into the database with accuracy
- Coordinating with internal partners to complete program processes
- Completing thorough and accurate client intakes in accordance with program standards
- Maintaining client and program confidentiality
- Identifying and communicating notable client intake trends
- Actively contributing frontline observations and feedback in support of program and organizational learning
Skills, Abilities & Competency Standards
- Exemplary written and verbal communication skills, with the ability to convey information clearly and concisely to clients, partners, and colleagues
- Commitment to equitable, consistent service delivery and direct, thoughtful engagement with how race and economic inequality shape this work.
- Proficiency in Microsoft Office Suite required
- CRM or database experience necessary; Salesforce experience preferred
- Ability to consistently meet program and internal deadlines, delivering work accurately and on time
- Self-directed with strong problem-solving skills; able to work through issues independently and escalate thoughtfully when needed
- Bachelor's degree or equivalent experience
Working Conditions
This role is primarily desk-based, with regular use of a computer and phone throughout the day. Some in-office movement is required to attend meetings or access office resources. Communication via phone and email is a significant part of daily work. Accommodations are available upon request.
Salary Range and Hours
This position requires full-time, in-office availability. Following an initial 60–90 day onboarding period, hybrid scheduling of up to three days remote per week may be offered at the Executive Director's discretion. This is not a guaranteed benefit and may be modified or rescinded at any time based on organizational needs, role requirements, or performance. Compensation of $46,000–$50,000, commensurate with experience.
Upon hiring, this position is subject to all applicable policies, standards, and rules set forth in the Inclusivity Institute Employee Handbook in effect at the time of hire. Employees are expected to review, acknowledge, and comply with the Handbook as a condition of employment. The Handbook may be updated periodically, and staff are responsible for staying current with any revisions communicated by leadership.
To apply, please follow this link: Residential Intake Coordinator (Programs/Program Support) in Carmel, Indiana at Inclusivity Institute · Charitable Advisors